How it works
From job done to 5-star review, handled for you
Here is exactly what we do after you sign up.
1. We request reviews automatically
Review requests are sent automatically via email and SMS from your own dedicated subdomain at reviews.YourWebsite.com so every message looks and feels like it comes directly from your business. Your customers never see a third party name. For walk-in and on-site businesses, we also give you a branded QR code that links straight to your review page, ready to place on kiosks, menu boards, receipts, door stickers, or business cards so any customer can leave a review on the spot in seconds. Customer contact information can be entered manually, imported through a CRM, or connected through integrations like HubSpot, Stripe, Zapier, Make.com, CSV upload, email BCC, API, and more.
2. We follow up by SMS and email
Up to 3 polite follow up messages go out automatically on a custom schedule tailored to your business if a customer does not respond to the first request. Every message includes a direct one click link to your review page so the customer can leave a review in under a minute. The messages are friendly and conversational so they feel helpful rather than aggressive.
3. We intercept negative feedback
When a customer indicates they had a poor experience by selecting 3 stars or less, they are directed to a private feedback form instead of a public review platform. Their feedback comes directly to us so you can review it and decide whether to reach out personally to resolve the issue. This gives you the opportunity to address problems privately before they become public one star reviews, and often turns an unhappy customer into a loyal one. Our system fully complies with Google's guidelines.
4. We respond to every review by hand
We personally respond to every incoming review within 1 business day, with professionalism and personality. Never automated. Never templated. Every response is crafted to reflect well on your business and show potential customers that you care. For anything that requires your direct input, we reach out to you first to make sure the response is accurate and appropriate before it goes out.
5. You get weekly reports
Local Service Reviews sends automated weekly performance reports so you can track your progress from the very first week. Reports pull data from every natively monitored platform including Google, Facebook, Yelp, Tripadvisor, Trustpilot, LinkedIn, Capterra, and G2, and deliver a consolidated performance summary directly to your inbox.
6. We display reviews on your website
We showcase your best reviews directly on your website so new visitors feel confident choosing you. Your review widget updates automatically as fresh reviews come in, so your site always reflects your most current reputation without you touching a thing.
Where we add the human touch
Most reputation management tools stop at automation. We don't. Every review your business receives is personally read and responded to by a real person within 1 business day. Not a template. Not a script. A response crafted specifically for that review, in a tone that reflects well on your business and shows potential customers you care about their experience.
We also showcase your best reviews directly on your website to boost credibility so new visitors feel more confident choosing you. Your review widget updates automatically as new reviews come in, so your site always reflects your most current reputation without you touching a thing.